Privacy Policy

Salem Painting Co (“we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website salempaintingco.com (the “Site”) or use our services.

By using our Site or submitting information to us, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand our practices regarding your personal data.

We collect information that you voluntarily provide to us when you submit a quote request or otherwise contact us. This information may include:

• Contact Information: Your full name, phone number, and email address
• Location Information: Your street address, city, state, and/or zip code
• Project Details: Information about your painting project, including service type (interior, exterior, cabinet), square footage, and project timeline
• Communications: Any messages, inquiries, or feedback you send to us

We may also automatically collect certain technical information when you visit our Site, including your IP address, browser type, device information, and pages visited. This information is collected through cookies and similar technologies.

We use the information we collect for the following purposes:

• Service Delivery: To process and respond to your quote requests
• Estimate Generation: To provide you with estimated pricing for your painting project
• Contractor Matching: To connect you with qualified independent painting contractors in your area
• Communication: To send you SMS messages, emails, or phone calls related to your quote request and service inquiries
• Customer Support: To respond to your questions, comments, and requests
• Service Improvement: To analyze usage patterns and improve our Site and services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

By providing your phone number and submitting a quote request, you expressly consent to receive SMS text messages from Salem Painting Co related to your inquiry.

Opting out of SMS communications will not affect your ability to receive services or prevent contractors from contacting you through other means.

We DO NOT sell, rent, or share your personal information with third parties for their marketing purposes.

We may share your information only in the following limited circumstances:

• With Contractors: We share your contact information and project details with independent painting contractors solely for the purpose of fulfilling your service request. This is necessary to connect you with contractors who can provide quotes and perform the requested services.
• Service Providers: We may share information with trusted third-party service providers who assist us in operating our Site and conducting our business (such as hosting providers and communication platforms), subject to confidentiality obligations.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or that of our users or others.

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure.

Our security measures include:

• Secure HTTPS encryption for data transmission
• Secure database storage with access controls
• Regular security assessments and updates
• Limited employee access to personal information

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

You have certain rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may request that we correct any inaccurate or incomplete information
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions
• Opt-Out: You may opt out of receiving marketing communications at any time

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

Our Site and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the “Last Updated” date.

Your continued use of our Site after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: support@salempaintingco.com
• Phone: (503) 555-1234
• Address: Salem, Oregon

We are committed to resolving any privacy concerns and will work with you to address any issues.